At Clean Today, we understand that you may have questions about our professional cleaning services. Here are some of the most frequently asked questions from our clients across the UK:
We make it simple! You can request a free quote by contacting us via phone, email, or our online form. Provide details about your home or business, and we’ll tailor a quote to your needs.
No, we offer transparent and fair pricing. You’ll only be charged based on the services we provide, not the time it takes. Our team works efficiently while ensuring high standards.
Not necessarily. We can provide a quote over the phone or online based on the information you provide. For larger or specialised projects, we may recommend an on-site visit to ensure an accurate quote.
Yes! We bring all the necessary professional-grade cleaning products and equipment. We also offer eco-friendly options upon request. What if I'm not happy with my cleaning? Your satisfaction is our priority. If you're not 100% happy, contact us within 24 hours and we'll return to fix any issues free of charge.
We aim to be as flexible as possible. While we can't guarantee same-day bookings, we often accommodate them depending on availability. Call us directly for urgent bookings.
No, it's completely up to you. Many of our clients provide access and return once the cleaning is complete. Rest assured, our cleaners are fully vetted and insured for your peace of mind.
We strive for punctuality but provide arrival windows (typically 30-60 minutes) to account for traffic and prior jobs.
We'll always keep you updated if there are any delays.
Payment is usually taken after the cleaning is completed. We offer multiple payment options, including card payments and bank transfers.
No long-term contracts are necessary. We offer flexible one-off, weekly, bi-weekly, or monthly cleaning services without any binding agreements.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
