Booking Terms
You can easily book cleaning services on Clean-Today.co.uk. Our website is designed to suit your needs and is easy to navigate. However, you can book online the following services:
Once you place your order on Clean-Today.co.uk, you will receive an order confirmation email that your booking is successfully placed. Still, we kindly ask you to patiently wait for our member to reach you out confirming the appointment and the other details about your order.
In case you need a carpet, after builders or driveway and patio cleaning, please contact us on the phone. The prices of these services are NOT fixed and are calculated based on several factors.
Furthermore, If you need same day cleaning services, please feel free to contact us to schedule an appointment. In case you want to take advantage of this service, you need to request the service before 12pm local time. Also, you will NOT be able to book the same day cleaning online.
What is more, please keep in mind that the pricing of the service for the same day is done as the standard prices listed on our website are increased by 50%.
Additionally, the prices listed on our website do NOT include deep cleaning. In the case of heavy soiling, stains that have not been treated and require special care on our part, additional charges apply. Clean-Today reserves the right to charge its customers additionally at the time of cleaning, in case of the need for deep cleaning, moving furniture and additional services not mentioned or requested in advance by the client.
In addition, Clean-Today reserves the right to refuse an order in case of heavy contamination not mentioned in advance, presence of human or animal fluid, as well as in the presence of hazards of any nature.
Booking Cancellation
You can easily cancel your booking within 48 hours before the day of the visit for free. However, in case you cancel your visit after that period, a cancellation fee of 50% of the amount of your order applies. Cancellations within less than 12 hours before the arranged time of the service will be charged the full amount of the order.
What is more, neither cancellations nor refunds will be issued on bookings placed during bank holidays, National days and annual holidays such as Christmas, Easter, Mother’s day, etc. which must be performed within the holiday period, if the order was placed within 5 days prior to the holiday itself. Otherwise, a cancellation fee of the full amount of the order applies.
Satisfaction Policy
If you are not satisfied with the quality of our services, please contact us. As our customers’ satisfaction is our main goal, we will be glad to assist you with solving this issue. In such cases and after further investigation, we issue a partial or full refund or give our customers a store credit which can be applied to their future order. Please note, that this credit can be used only once, cannot be combined with any other credits or discounts and cannot be redeemed as well.