Privacy Policy

What does this Privacy Policy cover?

Thank you for using our website. For us your privacy is a paramount priority and this Privacy Policy is here to ensure that we collect and use your personal information safely and respectfully, to your best interest.

This website may be updated occasionally by our company without previous notice.

This website collects information through: (a) this websites and other future websites; (b) the relevant social media accounts and channels including, but not limited to, Facebook, Twitter, Instagram, Pinterest and YouTube; and (c) through messaging, phone, email and other forms of communications, including mobile apps, applications and services. The privacy practices listed in the present Privacy Policy are included by reference into the Terms & Conditions of our website.

This Privacy Policy is applicable as of the Effective Date. We advise you to come back and read this Privacy Policy occasionally since we may, at any time, and without previous notice, revise this Privacy Policy and update its contents.

If, at any time, you choose not to accept the terms of this Privacy Policy, you should not access or use the services provided by our website. Please read the information below on how we use and disclose personal information.

What kind of Personal Information and other data we collect from you?

We collect personal information through our website, through social media accounts and social media channels, and via mobile apps (if applicable), other mobile technologies, telephone calls, email and other forms of communication. In order for you to place orders, purchases our products, make transactions, and use the full range of the services offered on this website, we may require you to register or provide certain personal information. This information may include, but is not limited to, your name, contact details, address, property details, email address, date of birth, payment information, rewards program information or a username and password.

Purchase and Personal Information 

When you make a booking through our website, we may also require you to provide a credit card, billing address and additional instructions. Also, you may be required to fill in information about the property or the properties you need to be cleaned.

Social Media Sites 

We may also receive personal information via social media websites, as well as from people with whom you are connected on social media platforms. For instance, if you access our website through a third-party connection or log in through Instagram, Twitter, Facebook Connect or another third-party service, by "following," "liking," or linking your account to some of our services, that third party may pass information about you to us, including, but not limited to, your name, birthday, gender, user ID number, user ID number of your friends, the email address associated with your account, your profile picture, your physical location, your photos, photo likes, photo tags, and an access token to authenticate to the third-party service. We may also collect additional information regarding your hobbies, interests or "likes" that you make available through your profile on the third-party service, any other information that you have permitted the third party to share with us, and any information you have made public in connection with that service.

If you allow us access to your social media friends list, then your friends' user IDs and your connection to those friends may be used and stored to allow you to invite your friends to use the services we offer via this website. Please read the personal information policies provided by the relevant social media website prior to linking or connecting to the services of our website. We have no control over the policies of such third party social media websites.

Third Parties 

We may store the data you provide to us via this website together with the information we receive from third parties, such as our affiliates, marketing partners, data vendors or address verification services. Please note that if you alter your address and do not notify us of that change, we may verify your address through a third party address verification company. We reserve our right to obtain data provided online as well as information collected offline.

Mobile Apps 

As disclosed upon installation (in case of Android) or prompted for permission (in the case of iOS), our mobile applications may access personal information on your device. For instance, when you claim your order via our mobile apps you may indicate a delivery address from your device's address book or receive notifications for birthdays of your contacts. When you place an order that contains an image, our app may require access to your device's photo library.

How does our website use your Personal Data?

We may use the personal information you fill in to provide the services offered on this website which include receiving, confirming, changing, canceling, processing and running your orders. We may use personal information to authorize your identity upon log in to our website and to improve or customize your user experience. Moreover, we may also use personal data for analysis and segmentation, in order to better understand the needs of our customers and make recommendations and send reminders for events and other business purposes. We may also use personal information as we believe to be necessary or appropriate to protect our rights, privacy, safety or property, and/or that of our affiliated companies, you or others, and to allow us to pursue available remedies or limit the damages that we may sustain.

We may send you emails or promotional offers to an email address, through a device (such as mobile device or apps) or through other contact information provided by you on our website. If you are unwilling to receive such emails, promotional offers or notifications from us, please see Section 9. We may contact you using information you have listed into our website either recently or in the past regardless of whether you have opted in or out of email marketing messaging.

To the extent you participate in any sweepstakes, promotions or contests through the services offered through our website, any personal data that you provided may be used in compliance with separate or different terms and conditions under the applicable rules of such sweepstakes, promotion or contest, which may be different from this Privacy Policy.

By providing information through this website (including through our mobile apps), you authorize us to share information on other websites or mobile apps we have. Further, once you log in to this website, you may be logged in to any of our other services we offer (through different websites or apps owned by us).

Where is Personal Information stored and processed?

By accessing and using the services offered on this website you agree that your personal information may be stored or processed in the United Kingdom This means that we may use and transfer the data received from you, including your personal information, to entities across the United Kingdom. By using the services provided by this website you expressly consent to: (a) the transfer of information to the United Kingdom; and (b) the use and disclosure of information about you as described in this Privacy Policy.

What Non-Personal Information do we collect?

We reserve the right to collect non-personal information from you including, but not limited to, demographics, location (see Section 7 below), browser types, your Internet Service Provider or operating system, the URL of other websites or apps we own that you visit or used, and your IP address. Unless otherwise required by applicable law, we may use and share this information, which does not personally identify you, for any purpose, including sharing with our third party partners, affiliates, agents or service providers for various administrative, analytical and marketing purposes.

We may use your IP address to help diagnose and tackle problems with our server, to detect fraud, and to carry out the services we provide on this website. We may also use your IP address to help us authorize your identity when we feel it is necessary to enforce compliance with this Privacy Policy or the Terms of Use, to protect the services offered on this website, systems, information, employees, business partners, service providers, users, customers or others or as may be required by law enforcement.

How do we use cookies and other similar technologies?

We may collect information from you by using cookies. A "cookie" is a small text file stored on your computer containing information about you. Cookies help us analyze web traffic, provide user data for a particular website, and allow web applications to be customized for you. This helps us better satisfy your specific needs and preferences. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, please follow your Internet browser's instructions for doing so. However, if you do disable the use of cookies, you may not be able to benefit from the full range features this website offers or access certain sections of the services provided on this website.

We reserve the right to use third party analytics technology in our mobile apps with the intention to track usage and interactions within mobile apps. This information helps provide insight into the use of such mobile apps and thus allow us to improve and develop our services.

You may purchase products from us through a link associated with our affiliate program. Our affiliate program allows publishers, bloggers and other affiliates to use links on their websites which lead customers to our website.

If we participate in online behavioral advertising (OBA), we reserve the right to use third parties to display ads tailored to your individual interests based on how your browsing history and purchases are made online. We may allow certain third parties to collect certain information when you use the services provided by our website. These companies may use non-personal information (clickstream information, browser type, time and date, adds that you clicked or scrolled over, hardware/software information, cookie and session ID) and personal information (e.g., IP address) during your visits to our website in order to provide advertisements about goods and services that are likely to present interest for you on third party sites. These parties typically use a cookie or a third party web beacon to collect this information.

At this time, we do not respond to browser "do not track" signals.

We reserve the right to use new technologies in the future in a manner consistent with this policy and the applicable industry standards and regulations. Further, additional disclosures or requests for permission may be presented through the use of such new technologies at the time of such use. For example, you may receive a request from a mobile application to enable sharing of information through your device.

How do we collect and use location data?

When you access our website through a mobile device or application, we may access, collect, monitor and/or remotely store "location data," which includes GPS coordinates (e.g., latitude and/or longitude) or similar information. Location data is used by us to understand how you browse and use the services and features on our website. It also helps us determine your present location (city or town and state) through your IP address. You may control whether location data is shared with us through your mobile device, application or browser settings. Some features of our website, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

When do we share Personal Information with third parties?

We reserve the right to share personal information with our affiliated companies, including those listed here but also those acquired by us or our affiliated partners in the future.

We may disclose information to our team members and subcontracting companies for the purposes of performing our services. The mentioned above third parties may contact you or another contact you have provided. The contact provided may be reached out to schedule or reschedule an appointment or verify whether they are going to be present at the time of the cleaning. Furthermore, we may contact you to make sure you are satisfied with our services and improve your customer  experience.

We may share, store and process your information with third parties who act as our agents, suppliers, vendors, contractors, subcontractors or service providers. By visiting this website you agree that the collection, transfer, management, storage, and processing of personal information may be undertaken by these Third Parties for the fulfillment of your needs and preferences as our customer. The reason why these Third Parties are given the relevant data described above is so that they are able to perform their functions to the best of your interest as our customer.

Our website may contain links to third party sites that they don't own or control as such third parties may provide other goods or services. We provide links to these third parties to make your user experience more convenient for you. These links are not intended as an endorsement of or referral to the linked third party goods or services. We recommend you carefully read the privacy policy, notices and terms of use of any of the other sites that you visit. We do not have any control over such services and, therefore, we assume no responsibility or liability for the way such sites collect, use or disclose, secure or otherwise treat you or your personal information.

If you are directed to our website through a third party, we may disclose and transfer certain information with that third party, such as name, email and the type and value of your purchase. For example, if you purchased or used a voucher from a group buying or flash deal website, we may share information regarding the order in which such voucher was redeemed. If you placed an order utilizing an Affiliate link, as described above, we may share information about you or your order with such Affiliate.

We reserve the right to disclose certain information (names, addresses, purchase history, sums paid and types of products ordered) to direct marketing companies for trade or rental purposes. If you prefer to opt-out of the use of your personal information by direct marketing companies for trade or rental purposes, please let us know.

We may share and disclose data we have about you to third parties in the event of an actual or potential merger, consolidation, acquisition, reincorporation, sale/divestiture, acquisition or other similar transaction involving all or part of our company or any affiliate, or as part of a corporate reorganization or stock sale or other change in corporate control.

We may be required by law to provide personal information to law enforcement, a government agency or in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body or civil litigant including emergency situations. We may also disclose personal information when we believe in good faith that disclosure is necessary to comply with relevant laws, for the establishment, exercise or defense of legal claims, to prevent and address fraud and other illegal activity, to prevent death or imminent bodily harm, or to protect or defend the rights, property or safety of our users, others and ourselves.

How do we use marketing communications?

Email Marketing 

You may opt out of receiving email marketing promotions for services provided on our website. You are able to opt out of receiving marketing promotions by following the unsubscribe instructions in the promotion email received from us.

Text and Mobile Apps

You may opt out from receiving SMS Messaging from us by replying to any message we send you with the word "STOP" or contacting us at the phone or email address we have provided on the contact page of this website. You may opt out from receiving notifications from our apps by going to the settings of your mobile device.

Please allow up to ten (10) business days for us to process your request. If you make a purchase through our website, you may be opted back into our marketing communications until you opt out or unsubscribe once again. We may continue to send you transactional or operational communications.

How do we keep your Personal Information safe?

We use procedural and technological security measures which are reasonably designed to help protect personal information from unauthorized access or disclosure, consistent with industry standards.

We use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, it is always possible that third parties will unlawfully intercept or access transmissions or defeat these measures. Therefore, we do not promise and cannot guarantee (and thus you should not expect) that personal information will never be viewed or used by others.

How do we treat personal information related to children?

Our services are not directed at children under the age of 18 and we do not knowingly collect personal information from anyone under 18. Indeed, in order to make a purchase through our website, you must be 18 and have a valid credit card. However, If parents believe their minor children have accessed our website and provided their personal information, please contact us.

How do you contact us if you have a concern with this Privacy Policy?

If you have questions regarding this Privacy Policy, please feel free to contact us.