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Frequently Asked Questions

Welcome to the FAQs page of Clean-Today! We understand that when it comes to hiring a cleaning service, you may have various questions and concerns. That's why we have put together this comprehensive list of Frequently Asked Questions to provide you with all the information you need.

In this section, you will find answers to common queries about our services, pricing, scheduling, and more. Whether you are a homeowner, a business owner, or a property manager, we aim to address any doubts you may have about our cleaning processes, safety measures, and customer satisfaction.

At Clean-Today, we strive to deliver exceptional cleaning services that meet and exceed your expectations. We believe in transparency, reliability, and open communication. Our goal is to ensure that you have all the necessary information to make an informed decision and trust us to take care of your cleaning needs.

Please browse through our FAQs section, and if you don't find the answer you're looking for, feel free to reach out to our dedicated customer support team. We are here to assist you every step of the way.

FAQs

General

Where is Clean-Today.co.uk settled?
Clean-Today.co.uk is a UK cleaning company settled in Banbury, Oxfordshire.
What services do you offer?
Clean-Today offers a range of cleaning services, including domestic cleaning, end of tenancy cleaning, commercial cleaning, carpet and upholstery cleaning, cleaning after events, oven, driveway and patio cleaning, housekeeping and after building cleaning.
How can I book cleaning services with you?
You can easily book cleaning services online by visiting our website, Clean-Today, and following a few simple steps. Just enter your postcode, choose the type of cleaning service you need, provide necessary information about the address, date, and time, and make the payment. You'll receive a confirmation email once your booking is complete.
Are same-day cleaning services available?
Yes, we offer same-day cleaning services in some areas. If you require express cleaning for your home or office, you can check our same-day service page for more information.
What is the earliest date you can pay me a visit?
Traditionally, our schedule fills up for weeks ahead. However, sometimes we have a team available to visit your home or office within the next few days.
What are your operation hours?
We work every day. Mon-Fri from 8am to 6pm and during the weekend from 9am to 5pm. 
Do you provide cleaning supplies and equipment?
Yes, we bring our own cleaning supplies and equipment to ensure a thorough and efficient cleaning process.
Can I customise the cleaning services to fit my specific needs?
Absolutely! We offer customisable cleaning services, allowing you to tailor the cleaning checklist according to your preferences and requirements.
Do you offer regular cleaning contracts for ongoing maintenance?
Yes, we provide regular cleaning contracts for clients who require ongoing cleaning services. We can discuss a schedule that suits your needs, whether it's weekly, bi-weekly, or monthly cleaning.
Do you have insurance?
Yes, our company is fully-insured. 

Should I provide you with a parking space?
Yes, you have to provide us with a parking space. Otherwise, you will be charged the parking expenses.

Service Areas

What is your service area coverage?
Our service area coverage includes a number of cities in Oxfordshire, Milton Keynes, Coventry and Northampton. To check whether we can pay you a visit for professional cleaning, please enter your postcode in the empty field.
How can I verify if Clean-Today serves my specific city/town/village?
To determine if Clean-Today serves your city/town/village, you can refer to our service area map located on our website. Alternatively, you can enter your home postcode in the designated field to check our coverage.
Can I request cleaning services if my city is not listed?
If your city is not listed among our service areas, we may not be able to provide cleaning services in your location at this time. On the contrary, If your city is near our service area, we highly recommend you to contact us for further details. 

Same Day Cleaning

What is same-day cleaning?
Same-day cleaning refers to our express cleaning service where we provide cleaning services on the same day as your booking. It is designed to accommodate urgent cleaning needs and provide quick and efficient solutions.
How can I book a same-day cleaning appointment?
To book a same-day cleaning appointment, please contact us before 12 PM local time in one of the cities we serve. Our team will assist you in scheduling the cleaning service based on availability.
Is there an additional cost for same-day cleaning services?
Yes, the pricing for same-day cleaning services has increased by 50% compared to our standard prices. This is to account for the need to allocate resources and prioritise urgent cleaning requests.
Can I still book a same-day appointment after 12 PM?
We require bookings for same-day cleaning services to be made before 12 PM local time. This allows us to schedule our cleaners accordingly and meet the demand for same-day services.
Are same-day cleaning services available on weekends?
Yes, our same-day cleaning services are available on weekdays as well as weekends, subject to availability in your area. Please contact us to check availability for your desired date and time.

Domestic Cleaning

What services are included in domestic cleaning?
Our domestic cleaning service includes a comprehensive range of tasks such as vacuuming, dusting, mopping, kitchen cleaning, bathroom cleaning, and emptying trash. These services are designed to ensure a thorough and efficient cleaning of your home.
Is the pricing for domestic cleaning inclusive of all services?
Yes, our pricing for domestic cleaning includes a number of cleaning services that are traditionally charged separately. However, additional fees may apply for heavy pollution or specific additional requirements that may require extra time and effort.
Can I request additional services along with domestic cleaning?
Yes, we offer additional services such as ironing, loading of laundry, dishwashing and cleaning inside windows at an extra charge. Please let us know your requirements, and we will provide you with a quote tailored to your specific needs.
Can I add fridge cleaning, oven cleaning and cleaning into cabinets?
You can add fridge, oven and into cabinets cleaning in case you request it in advance. Contact our customer service representative to check whether our team of janitors will be able to take care of that. Additional charges apply. 
How can I book domestic cleaning services?
Booking domestic cleaning services is easy on our website, Clean-Today.co.uk. Simply navigate to the booking page, select your desired date and time, and provide the necessary details. You will receive an order confirmation email once the booking is complete.
Are carpet cleaning and same day cleaning services available for domestic cleaning?
Yes, carpet cleaning and same day cleaning services are available upon request. Please make sure to specify your requirements when booking. It's important to note that same day cleaning services are priced at a 50% increase compared to standard rates.

Commercial Cleaning

How is commercial cleaning typically charged?
Commercial cleaning services can be charged in different ways, such as hourly rates, square footage pricing, or customised  packages. The method preferred by us is by hourly rates unless expressly agreed otherwise.
What types of facilities can benefit from commercial cleaning services?
Commercial cleaning services are essential for maintaining cleanliness and hygiene in various types of facilities. Here is a list of facility types that often require commercial cleaning services:

  1. Pubs and Bars
  2. Restaurants and Cafes
  3. Hotels and Resorts
  4. Event Venues and Banquet Halls
  5. Schools and Educational Institutions
  6. College Campuses and Universities
  7. Office Buildings and Corporate Spaces
  8. Retail Stores and Shopping Centers
  9. Medical Facilities and Clinics
  10. Manufacturing and Industrial Facilities

Please note that this is not an exhaustive list, and commercial cleaning services can be tailored to the specific needs of different types of facilities.
What additional services do you offer alongside our standard commercial cleaning packages?
Clean-Today goes beyond standard commercial cleaning by offering a range of additional services to meet our clients' specific needs. These services may include carpet and upholstery cleaning, window washing, floor stripping and waxing, high-pressure washing, and more. Clients can choose from these additional services to enhance their cleaning package.
Can I request window cleaning of my commercial property?
Clean-Today.co.uk can take care of the internal cleaning of your windows only in case this service is requested in advance. Also, we can do the external window cleaning, If the property is at ground floor and is easily accessed by hand. Unfortunately, at the current moment we do not perform professional window cleaning. Additional charges apply.
Do we offer customised plans based on the frequency of commercial cleaning?
Absolutely! At Clean-Today, we understand that each client has unique cleaning needs and schedules. We offer customised plans that take into account the desired frequency of cleaning, whether it's daily, weekly, monthly, or on a one-time basis. Different frequencies may have varying pricing structures to accommodate our clients' requirements.

End of Tenancy

What services are included in Clean-Today's end of tenancy cleaning?
Clean-Today's end of tenancy cleaning service includes vacuuming, dusting, mopping, kitchen cleaning, bathroom cleaning, and disinfection.
Does the after tenants cleaning include the cleaning of fridge, oven, cabinets, etc.?
Of course. The end of tenancy cleaning is deep cleaning by its nature. 
Do you clean walls and get rid of wall marks?
No. We don’t remove wall marks.
Do you clean internal windows?
Yes. We do clean internal windows but this service is not included in the basic price and you have to request it additionally.
Do you clean external windows or hard to reach internal windows?
No. Such services require the usage of special equipment and ladders and as safety is our number one priority, we distance ourselves from working at heights.
Which areas does Clean-Today offer end of tenancy cleaning services in?
Clean-Today provides end of tenancy cleaning services in various cities in Oxfordshire, Milton Keynes, Northampton, and Coventry. To check if your area is covered, you can enter your postcode on their website.
Do you clean bodily fluids, human or animal blood or faeces?
No. Such activities require special equipment and are extremely dangerous. 
Can I book the same day after tenancy cleaning?
Yes, you can. For that purpose, you need to contact our customer service representative. 
Can I include carpet and upholstery cleaning?
Of course you can. However, you will need to request them additionally before our customer service representative.
Will you provide me with a certificate after the end of tenancy cleaning is completed?
Yes, of course! Once we have your property cleaned after tenants, we will issue a quality certificate for free.

Carpet & Upholstery Cleaning

In which areas do we offer carpet and upholstery cleaning services?
We offer top-notch carpet cleaning services in Oxfordshire, Milton Keynes, Northampton, and Coventry.
How can customers book our carpet and upholstery cleaning services?
Customers can easily book our cleaning services through our website or by contacting us via phone.
Are your prices for carpet cleaning fixed?
No, our prices for carpet cleaning are calculated based on factors such as the number of carpets, the cleaning area, and the type of fabric.
Do you have a minimum price for carpet cleaning?
We charge the minimum amount of £50.00 for a visit. 
Are our prices for upholstery cleaning fixed?
Yes, our prices for upholstery cleaning are fixed and calculated per piece for chairs, armchairs, and sofa seats, and per size for mattresses.
What is the cleaning process and carpet cleaning methods used?
The process begins with an analysis of your carpet and determining the correct cleaning agents based on its type. Then, we move to applying professional cleaning agents the required number of times, depending on the degree of contamination and fault stains. After the rubbing of the applied detergent with a special brush, the last step is the cleaning with professional equipment. 
Do you need to take my carpet elsewhere in order to clean it?
No. We bring our professional equipment with ourselves and do the cleaning at the requested address. 
How long does it take for carpets to dry after cleaning?
Carpets typically remain slightly damp after washing and the humidity disappears within 2 to 4 hours at high temperatures or up to a day in moderate to cold weather.
How long does it take for upholstery to dry after cleaning?
Upholstery remains slightly damp after washing and completely dries within a day at normal temperature or within a few hours in hotter weather.

After Builders Cleaning

What is after builders cleaning?
After builders cleaning is a specialised service that focuses on cleaning up the mess and debris left behind after construction or renovation projects. It helps restore cleanliness and hygiene to the premises.
Why is after builders cleaning necessary?
After builders cleaning is essential to transform a property into a clean and habitable space. It removes construction dust, debris, and other residues that can be left behind after construction or renovation work.
What does Clean-Today offer in terms of after builders cleaning services?
Clean-Today offers tailored after builders cleaning services that cater to individual needs. Their team of experienced and trained cleaners handle various cleaning challenges that arise after construction work. They follow a thorough cleaning process, using high-quality equipment and eco-friendly cleaning products to deliver exceptional results.
How can I book after builders cleaning with Clean-Today?
You can easily request a custom quotation for our after builders cleaning services by contacting Clean-Today via email or phone. We understand that each project is unique, and factors such as property size, level of pollution, and individual needs can affect pricing. Reach out to us today to discuss your specific requirements and receive a personalised quote.

Oven Cleaning

How do I book an oven cleaning service with Clean-Today?
To book our oven cleaning service, you can book an appointment through our website or give us a call. Our friendly staff will assist you with scheduling an appointment at your convenience.
What are the different types of ovens that can be cleaned?
The different types of ovens that can be cleaned include single ovens, double ovens, range cookers, and hobs.
How much does it cost to clean a single oven?
On average, the cost of cleaning a single oven is £50. The cleaning process typically takes around 1-2 hours.
What is the average cost of cleaning a double oven?
The average cost of cleaning a double oven is around £70. The cleaning process for a double oven also takes approximately 1-2 hours.
How much does it cost to clean a range cooker?
The average cost of cleaning a range cooker is £90. Cleaning a range cooker usually takes about 2-3 hours.
What is the average cost of cleaning a hob?
The average cost of cleaning a hob is £20. It typically takes around 30-60 minutes to clean a hob.
Are there any additional charges for oven cleaning services?
Additional charges may apply based on factors such as the size and style of the oven, the condition of dirt, and the extent of the clean. If you require the hob and extractor to be cleaned too, it may cost more. Additionally, the location can also impact the pricing, as oven cleaning rates may vary across different parts of our service area.

Driveway & Patio Cleaning

What does Clean-Today's driveway and patio cleaning service include?
Clean-Today's comprehensive patio cleaning service includes the removal of weeds, dirt, grime, moss, algae, and stubborn stains from your patio. Our team takes care of every detail to ensure a pristine result.
Is it guaranteed that all stains will be completely removed?
While the professional cleaning service aims to remove stubborn stains, it is important to note that heavy pollution or deeply ingrained stains may not be completely removable. Efforts will be made to restore cleanliness and appearance, but limitations may apply depending on the severity of the stains.
What are the average costs for patio cleaning?
The average costs for patio cleaning are as follows.

  • Small patio: £175
  • Medium patio: £250
  • Large patio: £350.
How much does driveway cleaning cost?
On average, the cost for driveway cleaning is around £10.50 per m2. Additionally, the cost to clean and seal a driveway can vary based on its size:

  • Small driveway: £200
  • Medium driveway: £300
  • Large driveway: £400.
What factors contribute to the cost of patio cleaning?
The cost of patio cleaning can vary depending on factors such as the size and structure of the patio, the condition of the patio, and the location.
What equipment and detergents do Clean-Today technicians use?
Clean-Today technicians come fully equipped with professional-grade tools and eco-friendly detergents. These tools and detergents are included in the price of our service, ensuring transparency and providing customers with the best value for their money.
How can I schedule an appointment with Clean-Today?
To schedule an appointment with Clean-Today's professional patio cleaning service, please contact us now. Experience the difference our expertise and commitment to quality can make in revitalising your outdoor space.

Housekeeping

What is Clean-Today's housekeeping service?
Our housekeeping service is a professional service designed to transform your space into a clean and comfortable environment. We offer comprehensive cleaning tasks such as dusting, mopping, vacuuming, kitchen and bathroom cleaning, and emptying trash.
What establishments do you cater to?
We proudly extend our housekeeping services to a wide range of establishments, including pubs and hotels within Oxfordshire, Milton Keynes, Northampton, and Coventry.
How can customers schedule an appointment with Clean-Today?
Customers can contact us via phone or email to schedule an appointment or can easily make a booking through our website and experience the difference our housekeeping service can make in elevating the cleanliness and comfort of their establishment.
Do you offer regular housekeeping services?
Yes, we offer regular housekeeping services that can be customised to fit your needs. Whether you require our services once a week, twice a week, or on a schedule that suits you best, we are here to accommodate your preferences. Our goal is to provide consistent and reliable housekeeping support to ensure your space remains clean and comfortable.

Payment & Security

What paying methods do you accept?
We accept payments via Visa, MasterCard, American Express, Discover, Diners Club. Please feel free to enroll and pay with credit cards, debit cards and prepaid cards with these logos.
Is the personal information I submit through Clean-Today.co.uk  secure?
Yes. Clean-Today.co.uk protects your privacy and online confidentiality. Our website uses special encryption in order to protect your personal data. For further information, please refer to our Privacy Policy.